Business Name: JOTYFLOPAY LLC
Address: 388 Atlanta Ave SE, Atlanta, GA, 30315, USA
Email: support@jotyflopay.shop
Phone: +1 562-636-7886
Website: [Your Shopify URL]
1. Our Commitment to Fraud Prevention
At JOTYFLOPAY LLC, protecting our customers and maintaining a secure shopping environment is our top priority.
We use industry-leading tools and security practices to prevent:
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Unauthorized purchases
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Identity theft
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Payment fraud
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Chargeback scams
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Lost or stolen packages
This policy describes how we protect your transactions and the actions we may take to verify orders.
2. Secure Payment Processing (Stripe)
All payments are processed securely through:
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Stripe
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Shopify Payments
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Other PCI-compliant processors
We never store full credit card numbers.
Stripe automatically uses:
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Fraud detection
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Machine learning
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3D Secure (when required)
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IP and device fingerprinting
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Risk scoring
Your data is safe and encrypted end-to-end.
3. Order Verification & Identity Checks
To protect customers and our business, we may perform verification on certain orders.
We may request:
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Confirmation of shipping or billing address
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A valid phone number or email response
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Re-confirmation of payment details
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Government-issued ID (only for high-risk or mismatched orders)
These checks help prevent fraudulent use of cards or stolen identities.
⚠️ If verification is requested and not completed, the order may be canceled and refunded.
4. High-Risk Orders
Orders may be flagged as high risk by Stripe or Shopify if they show signs such as:
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Mismatch between billing & shipping address
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Multiple failed payment attempts
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Unusual purchasing activity
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Known fraudulent IP addresses
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Suspicious device fingerprints
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Use of VPN or proxy during checkout
For high-risk orders, we may:
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Hold the order for manual review
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Request verification documents
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Cancel and refund the order if risk is confirmed
This is required by Stripe for merchant protection.
5. Chargeback & Dispute Prevention
To avoid disputes and ensure smooth transactions:
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We provide tracking numbers for all shipments
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We keep proof of shipment and proof of delivery
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We store communication records with customers
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We photograph items before shipment (internal process)
Customers are encouraged to contact us first for any issue so we can resolve it quickly.
6. Lost or Stolen Packages
Once a package is marked delivered by the carrier, responsibility passes to the customer.
However, if a package is lost in transit:
✔ We will assist in opening a carrier investigation
✔ We may offer a replacement or partial refund depending on the case
We do not offer full refunds for stolen packages marked “delivered.”
7. Unauthorized Transactions
If you suspect a fraudulent transaction on your card:
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Contact your bank immediately
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Contact us at support@jotyflopay.shop
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Provide the last 4 digits of the card and order email (never send full card information)
We will assist in resolving the issue with the payment processor.
8. Account Security
To maintain security:
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Do not share your account login details
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Use a strong password
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Always verify you are on the correct URL before entering payment information
We are not responsible for unauthorized access caused by compromised customer accounts.
9. Policy on Abusive or Fraudulent Claims
We reserve the right to refuse service, block accounts, and deny refunds in cases of:
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Chargeback abuse
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False claims of non-delivery
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Return scams
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Identity theft
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Suspicious repeated refund requests
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Manipulation or misuse of our refund policies
All fraudulent activity is reported to:
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Stripe
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Shopify
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Shipping carriers
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Relevant authorities if required
10. Contact Information
If you have questions about this Fraud Protection Policy, contact us:
JOTYFLOPAY LLC
📍 388 Atlanta Ave SE, Atlanta, GA, 30315, USA
📧 support@jotyflopay.shop
📞 +1 562-636-7886